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Saturday, January 30 • 10:05am - 10:55am
Tech Leader & The Student Help Desk

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Our D219 Tech Leaders will discuss working in a 1:1 student help desk environment. They will explain their roles, help desk procedures, and customer service skills. They will discuss their involvement with the Digital Literacy Program and troubleshooting application issues with student peers. The Tech Leaders will demonstrate that a student led help desk is an imperative solution when it comes to a 1:1 mobile device environment when it comes to cost effectiveness as well as the ability to understand the students needs when device problems are brought in, as they are using the same devices in a similar manner daily.

Speakers
avatar for Abraham Sihweil

Abraham Sihweil

Student Technology & Application Support Specialist, Niles North High School
I started working at Niles North in 1997 as a Science Lab Assistant. With a B.S. in Biology, one with think my adventures in science would continue. But, having the great fortune to work in the Niles Township District, I not only expanded my Education with a M.S. in Teaching, left to teach Middle School, and returned Niles North to be play a major role in our 1:1 program. Our 1:1 program has been successful due to many factors, but the... Read More →


Saturday January 30, 2016 10:05am - 10:55am
Student Help Desk Room 1015

Attendees (8)